Frequently Asked Questions

Everything you need to know about your Base Laboratories experience.

How do I know which size will fit me best?

We provide a detailed size guide on every product page. We recommend measuring a similar garment you already own and comparing it to our specifications for the most accurate fit.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small flat-rate shipping fee.

How long does shipping usually take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

Are your materials sustainably sourced?

Yes, Base Laboratories is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and low-impact dyes in all our seasonal collections.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and ‘Buy Now, Pay Later’ options via Klarna and Afterpay.